Skip to main content
Customer Review
Reviewed in the United States on August 24, 2013
The first order came with a broken arm rest support. Amazon's great customer service sent a replacement promptly.
The instructions to attach the back support to the bottom base was straightforward (pretty much flip the chair upside down and drill 4 screws).
The instructions were awful for:
1) Attaching the left and right hand crank(?). It was in a separate piece of paper with very cryptic instructions on what "left" meant and what "right" meant. The drawing of the chair was awful - was the picture of the chair facing front? or back?
I put the left hand crank on the right side accidentally. The only way I figured out this was wrong was when I zoomed in on the picture on Amazon.com and realized my mistake.
2) The instructions to attached the ottoman was OK.. but it came with 8 screws!!! 4 screws attached to the ottoman base and 4 screws in plastic attached to the base's wooden support.. which am i supposed to use? considering the ottoman cushion has 11 holes!!! ( 4 on each side (8 total) and 3 in the middle for a total of 11) but the wooden base only has 4 holes (on 2 each side)
Anyway, regardless of the messed up left and right cranks, the product looks nice and is comfy.
Suggestion to the manufacturer:
Make a simple assembly video and put it on video and provide the link with the packaging! This way everyone can view the video online.
The instructions to attach the back support to the bottom base was straightforward (pretty much flip the chair upside down and drill 4 screws).
The instructions were awful for:
1) Attaching the left and right hand crank(?). It was in a separate piece of paper with very cryptic instructions on what "left" meant and what "right" meant. The drawing of the chair was awful - was the picture of the chair facing front? or back?
I put the left hand crank on the right side accidentally. The only way I figured out this was wrong was when I zoomed in on the picture on Amazon.com and realized my mistake.
2) The instructions to attached the ottoman was OK.. but it came with 8 screws!!! 4 screws attached to the ottoman base and 4 screws in plastic attached to the base's wooden support.. which am i supposed to use? considering the ottoman cushion has 11 holes!!! ( 4 on each side (8 total) and 3 in the middle for a total of 11) but the wooden base only has 4 holes (on 2 each side)
Anyway, regardless of the messed up left and right cranks, the product looks nice and is comfy.
Suggestion to the manufacturer:
Make a simple assembly video and put it on video and provide the link with the packaging! This way everyone can view the video online.
